What happens if no one is available to accept delivery of my package?

Spirited Gifts strongly recommends that you check the shipping address for your gift recipient and use, when possible, a business address for your delivery.  Someone age 21 or older must be available to sign for the package.

Up to three attempts will be made to deliver your order. A door tag will be adhered to the recipient’s mailbox or door after each failed delivery attempt. The recipient may contact the delivery company at any time using the door tag number or the tracking number noted in the delivery confirmation e-mail to arrange to collect from a local FedEx/UPS office. The closest collection facilities will appear once you enter your zip code.

If the third attempt at delivery has failed and the delivery company has not been contacted by the intended recipient, your gift will be held at the local delivery company office for up to 5 business days.  If the package is not picked up within that period of time by the recipient, it will then be returned to the shipper. Please note that FedEx/UPS levies a fee to return the package, which will be charged against your account.  The amount to be charged is based on the method of shipping chosen at the time of checkout. If your package was shipped 2-day or overnight, the package will return using the same shipping method and the cost will, therefore, be higher than ground shipping.  If you choose to have your package shipped out again, you will incur an additional charge to reship the package.

Please note that engraved products are not eligible for returns/refunds.  If your purchase contains an engraved product, you will be contacted by a member of our customer support to make arrangements for reshipment.  Please note, however, that your card will be charged for the return shipment as noted above, as well as the reshipping charge.

UPS

We would recommend you log on to UPS.com and enter your tracking number. From there you can select "Delivery Options" and control the shipment at your convenience. 

Some benefits include:

  • Holding your delivery at a convenient UPS location.
  • Give specific delivery instructions to UPS for all deliveries to your residential address.
  • Customize delivery times
  • Request to deliver to another address
  • Request a vacation hold
  • Receive delivery notifications

FedEx

We would recommend you sign up for FedEx Delivery Manager ®  .  Typically this is used when you're having it shipped to yourself, but it can be useful for managing shipments when the recipient is not readily available for a signature. Once you sign up, you can manage all aspects of delivery and get notified every step of the way. Some benefits include:

  • Holding your delivery at a convenient FedEx location.
  • Give specific delivery instructions to FedEx for all deliveries to your residential address.
  • Customize delivery times
  • Request to deliver to another address
  • Request a vacation hold
  • Receive delivery notifications

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